Joann currently leads the Digital Ecosystem and Labs initiatives at TM Forum. She is a transformative technology leader who recognized early the role of APIs and automation in achieving a true digital strategy. Joann has led the TM Forum’s Open API initiative from concept to global success as an enabler to the zero-integration economy and has significant experience leading complex large-scale transformation programs for a number of global organizations. She has a mixture of technical and management background, enjoying both equally. Joann has a BS in Information Technology majoring in Telecommunications from Dublin City University and MBA from Open University.